Privacy Policy - Andean Spirit
At Andean Spirit, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding this data, following applicable Peruvian law (Law No. 29733 on Personal Data Protection) and international best practices.
Our Privacy Promise
We safeguard all the information you share with us, adhering to high standards of security and confidentiality.
We limit the collection and use of personal data to what is necessary to provide you with our tourism services, respond to your queries, send you service-related communications, and improve your user experience.
Access to your personal data is restricted to authorized employees and service providers who need it to perform their duties. Any breach of our privacy policies will be addressed and remedied.
We will not divulge your information to external parties unless you have agreed or unless required by law.
Information You Provide
When you interact with Andean Spirit, you may provide us with:
Contact details (e.g. name, email address, phone number) when making inquiries or requesting services.
Booking and travel details (passport number, travel dates, accommodation preferences, special requests).
Payment information (processed via secure payment gateways).
Communication data (emails or messages you send us).
Any additional information voluntarily provided (for example, dietary restrictions, emergency contact, etc.).
Automatic & Technical Information
We also collect information automatically:
IP addresses, browser type, device and operating system.
Usage data: pages visited, time spent, navigation path.
Log files, analytics data (for example via Google Analytics or similar tools) to help us understand how our site and services are used, so we can improve them.
Purposes of Data Use
We use your information for:
Processing your bookings, reservations, and providing the requested tourism services.
Communicating important information about your trip (confirmations, changes, alerts).
Responding to your inquiries, support requests, feedback.
Sending promotional offers, newsletters, only if you have opted in.
Performing data analysis and improving user experience, website performance, and our offerings.
Complying with legal obligations and protecting safety and legal rights in emergencies.
Data Sharing & Third Parties
We may share your data with:
Service providers who assist us in fulfilling our services (e.g. transportation partners, hotels, guides, payment processors, hosting providers, email service providers), always ensuring they follow comparable privacy standards.
Authorities or legal entities when required by law (e.g. immigration, customs, safety regulations).
Third parties with your consent (e.g. for promotional partners or marketing collaborations).
We commit to imposing confidentiality and security obligations on any third party we share data with.
International Data Transfers
If your data needs to be transferred outside Peru (for example, servers, service providers in other countries), we ensure that adequate protection measures are in place. These may include contractual clauses, security certifications, or other safeguards under applicable law.
Data Retention
We will keep your personal data only as long as necessary to fulfill the purposes for which it was collected, and as required by law. Once data is no longer needed, we will delete it or anonymize it in a way that it cannot be associated with you.
Cookies & Similar Technologies
We use cookies and similar tools to make our site work properly, analyze site usage, and improve your experience.
Types of cookies may include: strictly necessary cookies, performance/analytics cookies, optionally functional or marketing cookies.
You can manage or disable cookies through your browser settings. Be aware that disabling some cookies may affect site functionality.
Minors
If you are under 18 years old, please ask a parent or guardian before providing any personal information to us. We do not knowingly collect personal information from minors without parental consent.
Testimonials & User-Generated Content
Testimonials, reviews or opinions published on our site may include your name (or nickname), the tour or service used, date of travel, and the text you provide.
We will not publish sensitive personal data (such as contact information or other private identifiers) in such content without your explicit consent.
Security
We implement reasonable technical and organizational security measures to protect your data, including:
Secure connections (SSL/TLS) when transmitting data.
Restricting access to data to those who need it to perform their tasks.
Regular backups and monitoring of systems.
Your Rights
You have the following rights under applicable law:
Access: to see what personal data we hold about you.
Rectification: to correct inaccurate or incomplete data.
Deletion: to request removal of your personal data when it is no longer necessary or you withdraw consent.
Objection: to certain processing activities.
Withdrawal of consent: at any time, for processing where consent is the basis.
Portability: to receive your data in a commonly used format, as allowed by law.
To exercise these rights, contact us at: info@andeanspirit.earth.
No Sale of Personal Information
We do not sell your personal information under any circumstances.
Changes to This Privacy Policy
We may update this policy from time to time. The current version will always be posted at https://www.andeanspirit.earth/privacy-policy. We will notify you of significant changes by posting a notice on our website or emailing affected users when possible.
Contact Information
If you have any questions or concerns about this policy or how we handle your personal data, please get in touch:
Andean Spirit
Email: info@andeanspirit.earth
Address: Cusco, Peru
Phone: +51 993 278 431
